At Neon Vibes®, we want you to be glowing with happiness about your purchase! If something’s not quite right, don’t worry—we’re here to help. ✨
Stock items (like power supplies, controllers & Nanoleaf products) are fully returnable within 14 days—no questions asked!
✔ Return window: Starts when you place the order and ends 14 days after delivery.
✔ Condition: Must be unused, in original packaging, with all accessories.
✔ How to start: Contact us [using this form] so we can send full return instructions.
✔ Deadline: Once confirmed, you’ll have 14 days to return the product.
✔ Keep your proof of postage: If your return gets lost or damaged, we can’t take responsibility.
Because these beauties are crafted just for you, they can’t be returned or refunded unless they are faulty, damaged, or not as described.
✅ Made-to-Order Signs: Pre-set fonts, shapes & sizes where you personalize colours, backings & weatherproofing. Example: Let’s Party sign.
✅ Custom Signs: Fully bespoke designs—created using our custom tool or based on your drawings & ideas.
If something’s not working as expected, we’ll get it sorted. Here’s what we need from you:
📩 Email hello@neonvibes.co.uk with:
⚠ Both a video & photos are required for us to diagnose the problem properly.
Once we review the details, we’ll get back to you with next steps.
If your sign is confirmed to be faulty under warranty, we’ll:
✔ Repair it OR Replace it (our call on the best solution).
✔ If we replace it, keep your power supply & controller to use with the new sign.
✔ If a repair is needed, you’ll need to return it to us, and we’ll fix it up ASAP.
We stand by our products and offer the following warranties:
✅ 2-year ‘Return to Base’ warranty (covers electrical components if used correctly).
✅ 3-month ‘Return to Base’ warranty (covers electrical components if used correctly).
Want extra peace of mind? Add an Extended Warranty at checkout!
Still got questions? No stress—we’re here to help!
📩 Email us at hello@neonvibes.co.uk, and we’ll get back to you ASAP.
✨ Thanks for choosing Neon Vibes®—we can’t wait to see your space light up! 🚀